Growing specialist loss adjuster QuestGates has undergone a major restructure.
Aimed at differentiating the company’s operating units and ensuring appropriate succession planning, the shakeup features the creation of four divisions: property, third party, motor, and specialist services.
Headed by Colin Ganson, the property division is made up of the teams handling high net worth and complex household, commercial property, property TPA services, surveying, counterfraud, and major loss. Third Party, led by Stuart Lansdown, consists of liability investigations – including complex and major loss – claims handling, and third-party property damage.
Steve Thompson will continue to be in charge of motor which spans motor liability, fraud and theft investigations, trace and recoveries, MOJ, surveillance, and claimant profiling.
The new specialist services division will be the responsibility of Glen Donaldson, who has been promoted to oversee the agriculture, forestry, environmental, and cyber teams as well as the loss adjuster’s international partnership relationships.
“We believe that creating these four specific divisions, each with a dedicated head, will ensure that we continue to remain innovative and grow while delivering the services levels for which we are renowned,” said managing director Chris Hall.
QuestGates-owned Hyperion Adjusters, meanwhile, will continue to report directly to the executive board. Acquired in 2017, it operates in the motor, entertainment, lottery, and contingency markets.