Susan's specialty topics
Insurance industry leadership Business news and industry developments Insurance market insights
Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for InvestmentNews and Human Resources Director. She explains trends shaping the insurance industry, providing insider perspectives from professionals.
Before moving into journalism, Susan built a career across research, executive support, estate agency, and sales, giving her a commercial mindset alongside a strong ability to connect with people. She previously managed a research team, overseeing workflow, quality control, and output delivery across multiple projects.
How I think about writing for this industry…
“I like taking a complex insurance story and finding the human decision behind it, whether that's an executive rethinking strategy or a business navigating a shifting market. My varied background across research and client-facing work helps me translate that into something professionals can actually use.”
Also published by
Insurance Business Canada · Insurance Business UK · Human Resources Director · InvestmentNews · Canadian HR Reporter · Mortgage Professional
