There is a direct correlation between small business owners’ confidence in their insurance coverage and their past claims experience, according to a new study from The Hanover Insurance Group and Forbes Insights.
Thirty-six per cent (36%) of respondents to the 2019 Small Business Risk Report said that they were unhappy with how their insurance claims had been handled by carriers. The study found that this dissatisfaction impacted their confidence in their insurance coverage as well as their views on the likelihood of future claims. Meanwhile, 94% of small business owners who were highly satisfied with their claims experience expressed confidence in their overall insurance program.
You've reached your limit - Register for free now for unlimited access
To read the full story, and get unlimited access to Insurance Business website content, just register for free now. GET STARTED HERE
Already a website member? Log in below.