Frontline managers are an essential piece of the puzzle when a company wants to implement changes. Nonetheless, supervisors in blue-collar industries often struggle to communicate effectively with their employees, which can impede the successful implementation of initiatives from the top down. In fact, only 26% of companies view their change initiatives as successful, while just 34% feel their mid-level managers are prepared for their role in change initiatives.
“You’ll have an initiative that will be pushed out from an executive level, and the intent is to push it out either to the shop floor or to some point where it impacts the clients,” explained Joseph White, director at AEU LEAD, a division of The American Equity Underwriters. “The burden of implementation falls on that middle tier, and in order for them to be successful, they have to be able to engage with and get the buy-in they need from those that are implementing it – and that’s where it’s really fallen flat.”
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