Daly joined Farmers in 2009 through the acquisition of 21st Century Insurance. During his tenure, he has led the claims unit through a strategic transformation to improve the customer experience, implementing new technologies such as virtual reality training and introducing the use of drones, satellite and aerial imagery to enhance the claims experience for customers.
“Keith has a record of driving innovation for our customers in claims, and I am pleased to announce his new appointment as president of personal lines for the organization,” said Jeff Dailey, CEO of Farmers Group. “I am certain he will continue to use his wealth of knowledge and experience working with our personal lines teams to the benefit of our customers and the entire Farmers organization.”
Before joining Farmers, Daly served as vice president of field claims operations at 21st Century Insurance.
“It’s been a privilege to work with so many dedicated claims employees and leaders over several years here at Farmers,” he said. “I am committed to bringing a high level of momentum and drive to personal lines, our largest product group, to continue to innovate and serve our customers.”