Former exec to rejoin The Hartford as chief claims officer

Outgoing chief claims officer to retire at year's end

Former exec to rejoin The Hartford as chief claims officer

Insurance News


The Hartford has announced the appointment of Stephen Deane (pictured) as chief claims officer, effective Nov. 6.

Deane rejoins The Hartford after three years at Liberty Mutual Insurance, where he served as executive vice president and chief claims officer of Global Risk Solutions North America.

Prior to joining Liberty Mutual, he obtained more than 16 years of experience at The Hartford in various leadership roles, including senior vice president of group benefits and workers’ compensation claims.

Deane will also become a member of The Hartford’s executive leadership team. He will report to John Kinney, head of claims and operations.

“We are thrilled that Steve is returning to The Hartford,” Kinney said. “His outstanding industry experience, established relationships at The Hartford and throughout the industry, and proven record of achieving business results position him well to lead our award-winning claims organization to even greater levels of success.”

Deane succeeds Mary Nasenbenny, who will retire at the end of 2023.

“Mary has been a valued advisor and innovative partner,” Kinney said. “We are grateful for her many contributions to The Hartford over her 24-year tenure that have helped differentiate how we deliver for our customers.

“She is a patent holder of our claims customer loyalty index process and a founding leader of our health services organization, which combines the strength of our workers’ compensation and group benefits offerings to deliver seamless customer experiences.”

Nasenbenny joined the company in 1999 as legal counsel and was named chief claims officer in 2021.

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