RPA Insurance Services has appointed industry veteran Susan Kruger as the head of claims for Innovative Coverage Concepts (ICC) and Restaurant Programs of America (RPA). ICC is a national managing general agency that delivers specialized insurance programs for the hospitality industry and restaurants. RPA is a retail insurance agency that also serves the restaurant and hospitality industries.
Kruger has more than 25 years of industry experience, including 15 years of experience managing national accounts, loss-sensitive programs and third-party administrator relationships, according to a news release.
“Susan's skills and experience handling complex claims and structured settlements enable us to offer additional advocacy, advice and technical knowledge to our clients,” said Leslie Nylund, chief operating officer for ICC and RPA. “She has a wide range of experience in multiple product lines, including workers' compensation, from some of the top firms in the insurance industry. We're pleased to have her on board with ICC and RPA.”
Before joining ICC, Kruger served as vice president for claims management at Integro. She also held various positions at AIG.
