SiriusPoint Ltd. has appointed Emily Yoo (pictured) as chief operating officer, a newly created role, effective August 10, 2026.
Yoo will be based in New York and will join SiriusPoint's executive leadership team with responsibility for technology, claims, transformation and operational excellence.
Yoo most recently led global operations, technology, and transformation within Zurich's travel insurance business. She previously held roles at Bain, Deloitte, and Tokio Marine. SiriusPoint said the creation of the role reflects its continued focus on strengthening and enhancing performance across the business.
The hire follows a period of improving financial performance for the Bermuda-based specialty underwriter. SiriusPoint reported first-quarter 2026 net income of $100 million, a core combined ratio of 88.9%, its lowest in six quarters, and an operating return on equity of 15.3%, at the top end of its 12% to 15% across-the-cycle target range. Insurance and Services gross written premiums grew 8% in the quarter, driven by accident and health, general liability, and surety, while the company pulled back 10% in reinsurance amid softer conditions in areas including property catastrophe and London specialty. The company's financial strength ratings were upgraded to "A" by S&P, AM Best, and Fitch within the past three months.
CEO Scott Egan has said the company's strategy and nimbleness position it to grow where it sees attractive returns despite market conditions softening in places, pointing specifically to progress in its London Market specialty division, which has moved from fourth to second quartile in Lloyd's syndicate performance rankings under a multi-year improvement effort.
That same operational discipline, tightening execution and squeezing more performance out of the existing book as growth becomes more selective, is precisely what SiriusPoint's newly created, technology- and transformation-focused COO role is designed to extend into claims and technology specifically.
Yoo's claims and technology remit also lands at a pivotal moment for how US insurers are approaching AI-driven claims handling. Insurity's 2026 AI in Insurance Report, based on a survey of more than 1,000 US adults, found that consumer support for insurers using AI to improve services nearly doubled year over year, rising from 20% to 39%, while the share of consumers who said they would be less likely to buy from an insurer that publicly used AI fell from 44% to 36%.
That growing comfort is uneven by function: 39% of US consumers said they would be comfortable with AI tracking claim status, but only 22% said they would be comfortable with AI filing a claim on their behalf, underscoring that claims remains one of the most sensitive functions for automation even as broader AI adoption accelerates.
Conning's 2025 industry survey put 90% of insurers somewhere on the generative AI journey, with 55% in early or full deployment, yet the share of carriers with at least one model in production carrying measured financial impact still sits well below half, a gap that operational and transformation leadership roles like Yoo's are increasingly tasked with closing.
Scott Egan, Chief Executive Officer at SiriusPoint, said Yoo is a highly respected leader with deep industry experience and a strong track record. "Her appointment reflects the progress we've made as a business and our ambition for the future," he said.
That progress now hinges partly on closing the gap between broad AI experimentation and AI that actually moves the needle on claims outcomes, precisely the kind of operational execution problem Yoo's newly created role is designed to solve.
