Davies, a professional services and technology business serving the insurance industry, has announced the acquisition of SKWeston & Company (SKW), a contact center consultancy and professional services firm.
Maryland-based SKW specializes in customer experience, technology implementation, managed services and outsourcing strategies for insurance, financial services and other highly regulated markets. The company will be rebranded to Davies and will form part of the firm’s existing consulting and technology business led by CEO Mark Grocott.
Steve Weston, managing partner of SKW, and his management team, will continue to lead the company’s day-to-day operations. The wider SKW team will continue in their roles as well.
In recent years, Davies has expanded its consulting and technology capability to provide customer experience, resourcing and learning solutions, data and speed analytics, robotic process automation, legacy platform modernization and product development. Earlier this year a new shareholder, BC Partners, signed a definitive agreement to take a majority stake in Davies in order to support its next phase of international expansion and digital transformation. The company has more than 4,500 employees across the US, the UK, Ireland, Canada, and Bermuda.
“I’m delighted to welcome Steve and the wider team to Davies,” said Dan Saulter, group CEO of Davies. “The insurance market is undergoing significant transformation, with businesses seeking to harness the power of automation and digital capabilities to create competitive edge, to streamline their delivery and services, and to manage operating costs. It’s important now more than ever that insurance businesses can differentiate their offering and retain customers through their service delivery and contact-center interactions with their policyholders and stakeholders. Diversifying our solutions and expanding our operations across North America is an important plank in our growth strategy. By adding specialist consulting and technology solutions we can become more valuable to our 800-plus global financial services, insurance and other highly regulated clients.”
“We’re delighted to be joining forces with Davies,” Weston said. “With their sights set firmly on US expansion over the coming years, our business is perfectly positioned to support Davies’s wider client base of innovative businesses on their quest to accelerate their change and transformation and be disruptive in the market. I look forward to working with Dan, Mark and the wider Davies team to develop and strengthen our customer experience solutions for our and their clients.”