Drone technology is generating quite some buzz in the insurance industry. It’s helping loss adjusters deliver rapid claims assessment and enabling carriers to deliver faster payouts for clients. Greater claims efficiency correlates to greater customer satisfaction.
In August 2017, Farmers Insurance set its sights skyward by enlisting a fleet of unmanned aerial aircraft systems (UAS) produced by Kespry. The plan was for the insurance giant to enhance the claims experience for customers who suffered significant damage to their roof following major weather events, while also increasing safety for Farmers’ loss adjusters.
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