This year’s Insurance Business America Top Technology issue reveals shocking criticism from the producer community, including the one pain point that has been increasingly plaguing producers – agency management systems (AMS). Compared to the nine AMS providers that were named on the Top Technology list in 2018, just four made it on this year’s list, emphasizing a trend of dissatisfaction among agents and brokers.
“Price keeps going up and service doesn’t improve,” summarizes producers’ disdain, says Laird Rixford, CEO of Insurance Technologies Corporation (ITC). “The biggest complaints [with AMS] are price, service and features; a combination of those three aspects. Whenever you have to start paying more, you are expecting more features or better service … innovation does not track consistently with price increases for a lot of management systems and that’s where people are having a real struggle, and that’s what we hear from the market itself.”
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