Sapiens partners with customer experience management firm

The partnership will reduce insurers' costs through streamlined document management

Sapiens partners with customer experience management firm


By Ryan Smith

Sapiens International Corporation, a provider of software for the insurance industry, has announced an agreement with customer experience management firm Quadient.

The agreement will allow Sapiens to leverage the Quadient Inspire product, which allows clients to design, modify, manage and deliver documents without the need for technical expertise. Inspire will be integrated with Sapiens CoreSuite for Property & Casualty, Sapiens CoreSuite for Life & Annuities and Sapiens Platform for Workers’ Compensation. Anticipated benefits of the integration include:

  • Rapid personalization of claims and policy correspondence will reduce cycle times by using previously generated examples.
  • Easy access to a central repository of templates, plus automated data and content-prefill templates.
  • Built-in document review capability.

“Sapiens and Quadient will offer an accelerated digital transformation process via meaningful and personalized omni-channel communications,” said Scott Draeger, vice president of customer transformation at Quadient. “Quadient’s comprehensive portfolio of technologies is designed to help organizations seamlessly reach customers on their terms, fostering loyalty and a positive customer experience.”

“This partnership will reduce insurers’ costs by allowing business users to create and update document templates, streamlining lengthy processes,” said Alex Zukerman, chief marketing and strategy officer for Sapiens. “A significant reduction in errors contained in documents and correspondence in the claims management and policy administration processes will also free up key personnel to concentrate on their core responsibilities and increase customer satisfaction.”

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