Some people stumble into insurance and discover that it’s where they’re meant to be. Such was the case for Sue Coates, who started her insurance journey 25 years ago with an entry-level, service-oriented role at an insurance agency near her hometown. Today the president of Trident Public Risk Solutions, Coates spent the first decade of her career in service sales and managerial roles before transitioning to underwriting, where she was introduced to the public entity specialization that would come to define her insurance career.
“The transition to underwriting was pivotal for me, as it gave me an opportunity to advance professionally, but to do so at a rapid pace while applying my skills in a dynamic environment,” Coates says. “And I really enjoyed this specialized niche.”
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