A new mobile app will allow clients to click and connect with one of Canada’s largest independent disaster restoration companies – providing an immediate ‘SOS’ for those in emergency situations.
“We are very excited to launch the FirstOnSite SOS mobile app as a tool to help our customers get in touch with us with, quite literally, the touch of a button,” says Nathan Belcher, director of information technology, with FirstOnSite Restoration. “We understand that stress is very high during a disaster situation, so we developed an application that will allow people to get a live person on the line as quickly as possible.”
The mobile app, which is available for Android, iPhone and Blackberry, announced the launch as part of Emergency Preparedness Week.
Developed in-house by FirstOnSite’s technology group, the SOS application connects customers directly with its 24 hour emergency response centre without having to dial − through a simple ‘click to connect.
“Our ongoing dedication to innovation has enabled us to improve the customer experience while exceeding industry standards,” says Bruce Derraugh, chief commercial officer. “This mobile app is a product of how we've been reimagining technological solutions in the restoration industry. Our proprietary job management software, mobileCT, has proven to be a huge success in reducing the job cycle time, and we're building on that.”
In 2012, FirstOnSite launched mobileCT, a proprietary software designed for Project Managers to gather information, quickly develop onsite reports and drive the restoration job cycle directly from the field.
Two unique lines have been set up, one for existing customers and another for the general public. FirstOnSite is able to call on some 1,100 employees in more than 40 Canadian branches, with the ability to also provide service to commercial customers in the U.S.