Millennials now makes up a third of the global workforce. They are not just our future customers, but also our future leaders. We’re beginning to see an increasing number of brokerages embrace the digital world in order to appeal to an emerging customer base; and it’s fantastic to see rising stars coming through the ranks into leadership positions – from an HR and people perspective, that is naturally where my interest lies.
But I’m here to tell you that if you think we’ve done enough as an industry, you may be left behind. It will be the brokerages that wholeheartedly instigate millennial thinking across every aspect of their business who really take the industry by storm over the next five years.
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