Aflac Incorporated has made two new appointments in its US operations as part of its ongoing growth strategy.
Virgil R. Miller, who was most recently Aflac US’s senior vice-president and chief administrative officer, has been promoted to the roles of Aflac Group Insurance president as well as Aflac US executive vice-president and COO. Miller will report directly to Aflac US president Teresa L. White.
Jamie A. Lee, vice-president of transformation, was tapped to serve as the new Aflac US senior vice-president and chief service officer. She will report to Miller.
Miller joined Aflac’s management team in 2004, with leadership experience in the P&C industry. He has served a number of roles of increasing responsibility ever since, including senior manager in client services; second vice president of policy service and the customer service center; and vice president of customer assurance and Aflac’s transformation office. He was promoted to senior vice-president of internal operations in 2015 and later named chief administrative officer, head of Aflac Group in 2016. He is a former Marine and a veteran of Operation Desert Storm.
In addition, he has a Bachelor’s degree in accounting from Georgia College and a Master’s degree in business management from Wesleyan College.
Miller serves on the boards of trustees of Claflin University, the Palmetto Health Foundation Board, the 2017 Group Insurance Executive Council and the Columbia Urban League. Additionally, Miller is a former board member of American Red Cross and the United Way Board of Trustees.
Lee began her career with Aflac in 1991. She held various positions in internal operations, including second vice-president of administrative technology support and sales administration. Notably, she has spent time in the field as a sales associate. Lee was promoted to vice-president of sales operations in 2012 and to vice-president of transformation in 2016.
She earned a Bachelor’s degree in business administration from Columbus State University. Lee is also a fellow of the Life Management Institute.
Lee serves on the board of directors for NeighborWorks Columbus in volunteers for Girls Inc. in her spare time.
“I believe these well-deserved promotions place both Virgil and Jamie in key positions that capitalize on their talents and help prepare Aflac for the future,” commented Aflac US president White. “Both Virgil and Jamie have built successful teams with impressive records of strategic and operational accomplishments.”
“Over the last 14 years, Virgil has proven himself to be a trusted leader who will bring to this new role a strong reputation for developing people and inspiring teams,” added White. “Jamie has established a strong 26-year track record at Aflac of dedication, leadership and results. This makes her exceptionally qualified to champion the outstanding customer service our policyholders deserve and have come to expect. I look forward to both of their contributions.”
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