Farmers Insurance has appointed former head of claims shared services Rob Howard as the company’s new chief claims officer.
Howard’s appointment is effective June 11, a release said.
He joined Farmers in 1987 as a claims representative in St. Louis, MO. He later relocated to southern California in 2000 when he was assigned to be the Auto Property Damage (APD) technical manager for the California Zone. Howard then served a number of leadership positions in the claims section until he entered the senior leadership team as head of claims compliance in 2009, before becoming head of property field claims in 2012 and later head of claims shared services in 2014.
“Rob has a deep knowledge of claims, driving positive results for the company throughout his decades of service with Farmers, which is why I’m pleased to announce, on behalf of our Board of Governors, his appointment as chief claims officer,” said Farmers Group CEO Jeff Dailey. “I am certain he will continue to lead the claims organization and its focus on customer experience through quality claims outcomes and innovation.”
“I’m honored to lead the claims organization as the new chief claims officer,” Howard commented. “It’s a privilege to work with such a hardworking and innovative group of employees and leaders as we continue to serve our customers and agents.”