Four US insurers and program managers have confirmed senior leadership changes spanning claims, technology and executive roles. Two of the four involve the retirement of long-tenured chief claims officers - Stephen Randall after 12 years at Andover and Jim DiVirgilio after 18 years at AXA XL - a concentration of senior claims succession events in the same window that reflects a broader demographic reality in insurance leadership: a generation of executives who built their careers through the industry's last major structural shift is now moving into retirement simultaneously.
The Andover Companies has named G. Quinn Landers (pictured, left) as senior vice president and chief claims officer, effective July 1, succeeding Randall, who retired after more than four decades in the insurance industry. Landers joined Andover in 2019 following a decade as outside counsel to the organisation - an unusual pathway to CCO that gives the appointment a specific analytical dimension: an executive who spent years assessing the organisation's claims exposure from the outside before moving inside to lead it. He has also served on Andover's Employee Training and Development team, AI Task Force and AI Governance Committee, and will continue as an officer of the company.
Shepherd Insurance has appointed Collin Hill (pictured, right) as the company's first-ever chief information officer, a newly created position. The creation of the role is the more significant detail. Independent agencies reaching a technology infrastructure threshold - where digital operations, data management and cybersecurity complexity require dedicated senior leadership rather than distributed IT oversight - have increasingly formalised that need with a dedicated CIO appointment. Shepherd's decision to create the role reflects that threshold rather than a straightforward replacement hire.
Hill brings more than two decades of technology and leadership experience spanning the private sector, higher education and government. He most recently served as CIO and director of the Information Services Agency for the City of Indianapolis and Marion County, where he led technology strategy and operations for one of Indiana's largest and most complex organisations.
AXA XL has appointed Matt Rodliff as chief claims officer, Americas, effective July 13, succeeding DiVirgilio, who retires at the end of the month following an 18-year tenure. DiVirgilio will continue in an advisory role through end of 2026 to support the transition.
Rodliff joins from Liberty Mutual, where he served as vice president, specialized claims, leading multi-line specialty claims teams and implementing data-driven claims strategies. That background - analytics-led claims operations at a major carrier - maps directly onto the direction AXA XL has been moving: using claims data to inform underwriting decisions and manage technical loss ratios in a market where specialty lines pricing has begun to soften. Rodliff will lead claims strategy and operations across the Americas, overseeing service delivery to clients and brokers and partnering with underwriting and risk teams.
RMA Inc., a member company of Starwind Specialty, has appointed Rob MacKenzie as president, effective July 6, succeeding Claire Myles, whose 30-year career building and leading the organisation represents one of the more significant tenure lengths in the program management sector. Myles will remain in an advisory capacity to support the transition and assist with key market relationships.
MacKenzie joins from a global reinsurer - the organisation was not disclosed - where he served as head of life and health Canada and chief agent for the company's Canadian branch. He brings more than 20 years of international experience across Canada, the US, the UK and Australia, spanning direct insurance, reinsurance and consulting.
