QBE North America names head of claims

Aim is to improve customer experience by deepening integration across the company’s claims operations

QBE North America names head of claims

Insurance News

By Lyle Adriano

QBE North America has appointed Eric Sanders as head of claims – effective immediately.

The newly created position will help improve customer experience by deepening integration across QBE’s claims operations supporting its alternative markets, as well as its specialty & commercial businesses, a release said.

Sanders’ primary responsibility will be to drive strategic planning and management of claims operations across North America. He will report to QBE North America chief operating officer Dan Franzetti.

He joined QBE in 2013, and most recently held the position of senior vice-president of commercial/alternative markets claims & TPA management. Sanders has nearly 30 years of experience in claims - before joining QBE, he served in several roles of increasing responsibility at Fireman’s Fund for about 20 years, in both claims and risk services capacities. Prior to that, he worked in claims at Aetna casualty & surety.

“Eric has done a great job managing our personal and commercial lines claims as well as our claims relationship management and TPA management teams,” commented Franzetti. “With his leadership and the efforts of his teams, we have built a strong reputation in the marketplace for customer service when it matters most to our customers.”


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