QBE North America launches rapid-pay enhancement for cyber claims

US cyber direct written premiums fell for the first time in 2024 and rates are still falling - QBE's rapid-pay launch is a service differentiation move in a market where price competition alone is no longer enough

QBE North America launches rapid-pay enhancement for cyber claims

Cyber

By Josh Recamara

QBE North America said it has introduced QCyber Rapid Pay, a cyber insurance enhancement the carrier described as designed to give policyholders faster access to funds following a covered cyber event, ahead of a claim's final settlement.

According to QBE, the enhancement is intended to address the cash flow disruption that can follow a cyber incident, providing earlier access to liquidity, a more efficient claims process, and a faster recovery path once a covered event occurs, rather than requiring businesses to wait for a claim to be fully adjusted and settled before receiving payment.

QBE has not disclosed how the feature is priced, what triggers eligibility for an advance payment, or how it differs mechanically from existing claims-handling practices at the carrier.

A gap the industry has flagged for years

Ian Walsh, vice president and US cyber product leader at QBE North America, framed the launch as a response to the operational strain cyber events place on businesses.

"Cyber events can lead to business interruption and impact a company's ability to operate," he said. "QCyber Rapid Pay provides earlier access to liquidity prior to final settlement, so our clients can stay focused on stabilizing their business."

The timing gap QBE is targeting is well documented industry-wide, and QBE is far from alone in identifying it. Cyberattacks can take months to fully resolve, and companies sometimes face real cash flow strain while insurance reimbursement is pending.

Hasbro, for example, told investors it expected tens of millions of dollars in delayed revenue following a cyberattack earlier this year while it sought reimbursement from its cyber insurance providers, an example of the kind of liquidity gap this category of product is meant to address.

A US market defined by falling rates and rising competition

The launch comes as the US cyber insurance market works through an unusual moment.

Direct written premiums fell for the first time in the market's history in 2024, dropping to roughly $9.14 billion from $9.84 billion the year before, according to the NAIC's 2025 Cybersecurity Insurance Report.

Rates have kept softening since, with Marsh's Global Insurance Market Index showing US cyber rates down again in the first quarter of 2026, even as claims frequency continues climbing. That combination of falling premium and steady loss activity has squeezed underwriting margins and pushed carriers toward service-based differentiation, particularly as the market has fragmented.

QBE said it reported gross written premiums of $7.7 billion in 2025, and the launch follows other recent cyber product additions, including QCyberProtect in 2024 and AI-focused coverage enhancements in July 2025.

Claims friction remains a persistent industry problem that a rapid-pay feature does not resolve but sits alongside. NAIC data showed 74% of US cyber insurance claims closed without payment in 2024, though that figure includes claims that fell below deductibles or were resolved through non-monetary incident response support rather than denials outright.

In that context, a feature promising faster payment on claims that are covered addresses only part of what policyholders have criticized about cyber claims handling; it says nothing about how many claims ultimately get paid or how coverage disputes are resolved.

The current cyber market 

In a US cyber market where rates are falling and no single carrier holds a dominant share, claims-speed features like this one function primarily as marketing differentiators rather than proof of superior claims performance, at least until independent claims data shows how they perform relative to standard settlement timelines.

Brokers typically evaluate advance-payment features on three specifics: what triggers eligibility, how large an advance can be relative to expected settlement, and how the advance is reconciled if final settlement comes in lower, none of which QBE's announcement addresses.

Whether QCyber Rapid Pay uses a parametric trigger, an agreed-value structure, or a discretionary advance at the insurer's judgment will determine how reliably it performs in practice, and that distinction remains undisclosed.

Related Stories

Keep up with the latest news and events

Join our mailing list, it’s free!