CNA allies with insurtech company to improve long-term care claims processing

CNA allies with insurtech company to improve long-term care claims processing | Insurance Business

CNA allies with insurtech company to improve long-term care claims processing

CNA is partnering with insurtech company The Helper Bees (THB) to digitize the claims submission process for the former’s group long-term policyholders.

Through the partnership, CNA claimants with in-home caregivers can use a digital claims invoicing process. This not only gives policyholders and their families greater transparency over the type of care they are receiving, but also speeds up claims submissions.

THB will also utilize its proprietary algorithm to match home caregivers with CNA policyholders in need of in-home care services. The insurtech’s digitization process will also be used to occasionally promote other interventional services that best help claimants remain at home.

“This partnership shows how deeply CNA cares about their claimant experience. It touches on two of the most significant pain points of claimants - the reimbursement process and finding great home care options,” said The Helper Bees co-founder and CEO Char Hu. “We are excited to partner with such an exemplary organization to further our mission of transforming the aging in place experience.”

“Partnering with The Helper Bees, an innovative and agile tech company, will provide a simplified claims submission process, while helping protect CNA policyholders from inaccurate billing,” added CNA vice-president of long-term care operations and claims John Palmer.

Palmer noted that THB’s innovations support CNA’s efforts to keep policyholders home, reducing the need to transfer them to facilities.