As people plan trips for the New Year, one type of business that might see an influx of customers are hotels and motels. However, this industry and their myriad of employees face a complex web of workers’ compensation exposures.
“Hotels are interesting because they probably have the widest variety of workers among almost any class, and of course there’s a variety of hotels, ranging from your resort hotels down to your roadside motels,” said Matt Zender, AmTrust Financial Services’ senior vice president of workers’ compensation strategy. “The wide variety of workers that exists within a hotel adds complexities for those hotels and motels’ ability to manage that [exposure]. You have everything from housekeepers to laundry staff, to restaurant workers and clerical workers, to landscapers and maintenance, so there’s a wide variety of workers and it can be a challenge.”
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