Susan Essex

Journalist

8 years experience

✉ Email me with tips! Follow me on LinkedIn!Muck Rack Insurance Business America

Susan's specialty topics

Insurance industry leadership Business news and industry developments Insurance market insights

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for InvestmentNews and Human Resources Director. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

Before moving into journalism, Susan built a career across research, executive support, estate agency, and sales, giving her a commercial mindset alongside a strong ability to connect with people. She previously managed a research team, overseeing workflow, quality control, and output delivery across multiple projects.

How I think about writing for this industry…

“I like taking a complex insurance story and finding the human decision behind it, whether that's an executive rethinking strategy or a business navigating a shifting market. My varied background across research and client-facing work helps me translate that into something professionals can actually use.”

Also published by

Insurance Business UK · Insurance Business America · Human Resources Director · InvestmentNews · Canadian HR Reporter · Mortgage Professional

Read the latest stories by Susan

Sorry, but is Canadian insurance too polite for its own good?

We apologize to furniture, we have an actual law protecting the right to say sorry, and Statistics Canada could probably measure national productivity in "no you go first”

The quiet revolution: Julie Zimmer on why the future of insurance is being won at the back end

With three decades spanning brokerage giant Hub, the early insurtech frontier and a logistics technology unicorn, Julie Zimmer has seen the insurance industry from every conceivable angle

The man who invented modern reinsurance just had his name deleted

A view from the cheap seats on the death of a 103-year-old name

How one CTO built a cyber insurer without a legacy in sight

Steve Penney joined BOXX Insurance as its chief technology officer shortly after its first fundraising round. Four years later, the Canadian cyber MGA was acquired by one of the world’s largest insurers

Wawanesa exec not asking how to make the horse run faster – it is whether to build a car instead

Technology chief has 30 years of experience, no legacy mainframe, and one very inconvenient question for the entire insurance industry

OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own

For cyber and PI underwriters, three separate incidents in days is hard to write off as a one-off

The IT leader who didn’t choose insurance - but is transforming it anyway

Red River Mutual’s VP of Technology, Arun Abraham, on cloud foundations, broker empowerment, and why a good AI strategy starts with forgetting the word AI altogether