Susan Essex

Susan Essex

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for Investment News and Mortgage Professional. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

Does your bullsh*t receptivity mean that you might be dumb?

Does your bullsh*t receptivity mean that you might be dumb?

The insurance industry, which has elevated "thought leadership", "ecosystem disruption" and "value-add synergies", should probably read this very carefully

Uh-oh. Are you lower-value human capital?

Uh-oh. Are you lower-value human capital?

AI is coming for us – should we be scared?

Leadership, data and discipline: How Manulife is rewiring insurance

Leadership, data and discipline: How Manulife is rewiring insurance

From a career spanning Australia, Japan, the US and Canada to a mandate to make Manulife an AI-powered organization

Westland CIO Kanaris Paraskevopoulos on transformation, data and the next AI frontier

Westland CIO Kanaris Paraskevopoulos on transformation, data and the next AI frontier

He has become one of the most pragmatic voices on transformation

Fixing everything: how a technologist CIO rebuilt tech from the inside out

Fixing everything: how a technologist CIO rebuilt tech from the inside out

He set in a motion a decade-long shift

Medavie Blue Cross’s digital-first strategy: why the human touch still matters

Medavie Blue Cross’s digital-first strategy: why the human touch still matters

It leans on AI, data and platform modernization

Cindy Manek on the hard truths of digital transformation in specialty insurance

Cindy Manek on the hard truths of digital transformation in specialty insurance

The central aim has been consistency in underwriting and sharper visibility

A creative mind’s impact on Canada’s MGA evolution

A creative mind’s impact on Canada’s MGA evolution

From podcast microphones to Lloyd’s binders…

IB TALK

How trucking risk is evolving in Canada – from cargo theft to driver training to broker liability

NFP's Randy Ramkissoon says one GPS tracker isn't enough anymore – thieves know where to look, and the claims are getting more severe

Canadian businesses know their nat cat exposure – they just don't know what it means

BFL Canada's Hector Plascencia says the gap between identifying a risk and actually understanding its business impact is where most organizations fall short

Global turbulence is reshaping climate risk for Canadian businesses

Aon’s Daniel Ocampo explains how sustainability, global risks and energy transition are reshaping insurance capacity, pricing and strategy for Canadian businesses today

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