Susan Essex

Susan Essex

Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for Investment News and Mortgage Professional. She explains trends shaping the insurance industry, providing insider perspectives from professionals.

OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own

OpenAI's AI models teamed up to hack their way online. Then Meta admitted a breach of its own

For cyber and PI underwriters, three separate incidents in days is hard to write off as a one-off

The IT leader who didn’t choose insurance - but is transforming it anyway

The IT leader who didn’t choose insurance - but is transforming it anyway

Red River Mutual’s VP of Technology, Arun Abraham, on cloud foundations, broker empowerment, and why a good AI strategy starts with forgetting the word AI altogether

BrokerLink: Changing the engine while the car is moving

BrokerLink: Changing the engine while the car is moving

Janine White did not come to BrokerLink to build technology. She came to make it invisible

Does your bullsh*t receptivity mean that you might be dumb?

Does your bullsh*t receptivity mean that you might be dumb?

The insurance industry, which has elevated "thought leadership", "ecosystem disruption" and "value-add synergies", should probably read this very carefully

Uh-oh. Are you lower-value human capital?

Uh-oh. Are you lower-value human capital?

AI is coming for us – should we be scared?

How Definity built a digital core in record time, and put AI to work

How Definity built a digital core in record time, and put AI to work

Expert has focused on explaining technology in plain language

Leadership, data and discipline: How Manulife is rewiring insurance

Leadership, data and discipline: How Manulife is rewiring insurance

From a career spanning Australia, Japan, the US and Canada to a mandate to make Manulife an AI-powered organization

Westland CIO Kanaris Paraskevopoulos on transformation, data and the next AI frontier

Westland CIO Kanaris Paraskevopoulos on transformation, data and the next AI frontier

He has become one of the most pragmatic voices on transformation

IB TALK

Tariffs, resilience, and housing demand are the forces reshaping construction risk

Navacord's Robert Beeston breaks down how these pressures are colliding to change how construction risk gets priced and placed

How trucking risk is evolving in Canada – from cargo theft to driver training to broker liability

NFP's Randy Ramkissoon says one GPS tracker isn't enough anymore – thieves know where to look, and the claims are getting more severe

Canadian businesses know their nat cat exposure – they just don't know what it means

BFL Canada's Hector Plascencia says the gap between identifying a risk and actually understanding its business impact is where most organizations fall short

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