MPI enforces pandemic policy; phone transactions encouraged

However, several services have been cancelled

MPI enforces pandemic policy; phone transactions encouraged

Motor & Fleet

By Lyle Adriano

To protect customers and employees alike, Manitoba Public Insurance (MPI) has put its new pandemic policy in force.

Under the new business policy, all customers must provide either proof of full vaccination or a negative COVID-19 test result to receive services where physical distancing or barriers are not possible. Such services include in-car road tests (Class 1-5) and driver assessments.

MPI is also requiring all its employees to share proof or full vaccination or consent to accomplish regular COVID-19 testing every 48 hours before attending an MPI work location.

“MPI, like other businesses in Manitoba, is diligently supporting our customers and employees as we continue to navigate impacts of COVID-19,” said MPI chief customer officer Satvir Jatana. “Despite the operational challenges our corporation is facing, our focus remains to best serve our customers. These are very difficult times and we ask for patience from our customers.”

In the wake of the omicron variant of the COVID-19 pandemic, MPI offered reminders to its customers that it can process many types of transactions over the phone. These transactions include new registration and policy application; vehicle insurance coverage renewal, cancellation, driver’s licence renewal, plate replacement, policy transfers, payments, and more.

The insurer, however, warned that some services have been cancelled, such as road tests in certain locations due to the ongoing pandemic. Those whose appointments have been cancelled have been contacted, MPI said, and will have the option to reschedule when services are made available again.

The process of estimating non-drivable collision claims has also been changed – affected customers are advised not to attend the Physical Damage Centre, but instead must contact their adjuster to inquire about the status of their vehicle. MPI also cautioned that there may also be delays for vehicles being towed from a residence to its compound.

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