CRU Group announced the promotion of Jon Havens to director of the Academy of Insurance Adjusting (AIA). 

The AIA plays an important role in adjuster training across North America. It offers classes and certification in many different areas, including Symbility, Xactimate/XactAnalysis, damage recognition, earthquake adjusting, environmental HAZWOPER certification, Guidewire, and carrier certifications. In Canada, the AIA has training facilities in Calgary and Toronto.

An instructor at the AIA, Havens has more than two decades of experience in the insurance industry.

“Since joining our company in 2016, Jon has demonstrated outstanding capabilities in managing carrier relations and catastrophe deployment in both Canada and the US,” said Kyle Winston, president of CRU Group. “Jon’s deep experience in construction and adjusting coupled with his success instructing for AIA the last three years were key drivers behind this well-deserved promotion.”

“We have big plans for AIA and Jon’s experience will be essential in executing on those plans. We are thrilled to have Jon assume an even more significant role in the company and look forward to seeing what he can do!”

“I am proud to be part of the CRU Group and look forward to continuing to advance our company mandate, bringing relevant training and programming to our industry’s professionals,” said Havens “In my new role as director of the AIA, I look forward to taking on new challenges and helping the company meet the training and development needs of adjusters across the continent.”