Several senior leadership moves have been announced across the insurance and intermediary market, with major brokers and carriers adding or promoting executives.
Marsh has appointed Katrina Zafiriadis (pictured, left) to lead its newly established Service Delivery Practice (SDP) for the US and Canada, part of Marsh Risk.
In the new role, Zafiriadis will oversee efforts to streamline client service delivery, reduce complexity and improve the overall client experience across the region. The Service Delivery Practice brings together client service specialists across regions, client segments, risk practices and specialties to provide a more consistent service model throughout the engagement lifecycle, from onboarding and renewals to ongoing service and financial management.
The SDP’s core teams are based in Austin, Texas; Bogotá, Colombia; and Mexico City, with additional colleagues across the US and Canada.
Zafiriadis has more than 20 years of leadership experience in service delivery and operational resilience. She most recently served as chief of staff to Michelle Sartain, president of Marsh Risk, US and Canada. She joined Marsh in 2018 as business resiliency head of the Americas, having previously been regional head of operational resilience risk at Deutsche Bank and global operations and program manager at AllianceBernstein.
AXIS Capital Holdings Limited has confirmed that Matthew Kirk (pictured, right) has assumed the role of chief financial officer, effective March 31, 2026, completing a planned leadership transition first announced in August 2025.
Kirk reports directly to AXIS president and CEO Vince Tizzio, serves on the company’s executive committee and is based in New York. He had been serving as a strategic advisor to AXIS since October 31, 2025.
Kirk joined AXIS from Enstar Group Limited, where he served as CFO overseeing global finance functions, and previously as group treasurer responsible for treasury, capital management and investor relations. Before Enstar, he held senior roles at Sirius International Insurance Group, including group treasurer and president and managing director of Sirius Investment Advisors, and began his career at Arthur Andersen.
