IBC rolls out virtual insurance assistance centre in Alberta

IBC rolls out virtual insurance assistance centre in Alberta | Insurance Business Canada

IBC rolls out virtual insurance assistance centre in Alberta

In response to the major hailstorm that struck Calgary earlier this month, the Insurance Bureau of Canada (IBC) has deployed the Virtual Community Assistance Mobile Pavilion (CAMP) in southern Alberta to assist affected residents.

The CAMP is a national program meant to provide Canadians with insurance-related information following a disaster. It is staffed with trained insurance industry personnel who are on hand at the IBC’s consumer information centre, and they can take calls for consumer questions.

“Following the devastating hailstorm of July 02, we want to ensure that consumers know we are here to help,” said IBC Western & Pacific vice president Aaron Sutherland. “Severe weather events like these cause significant turmoil and stress for homeowners. IBC and insurers are ready to assist residents and businesses that have suffered damage.”

IBC also said in a release that more than 15,000 claims have been reported to insurers related to the July 02 hailstorm to date. It also offered a reminder to consumers that standard home and business insurance policies cover damage caused by hail or wind, while damage to vehicles from wind/hail/water is covered only if the owner has comprehensive or all-perils auto insurance.