SSQ Insurance is launching the latest version of its Customer Centre and mobile app interface, which now features group insurance services.
The Customer Centre is an online hub which originally provided services for general insurance, but thanks to enhancements plan members can now access group insurance services. Features specific to group insurance users include direct deposit, coverage eligibility, online claims and personal information self-service.
SSQ Insurance has also added other features to its proprietary app, such as facial and fingerprint recognition, as well as a virtual assistant that can help users navigate the platform.
“By integrating group insurance services into its Customer Centre, SSQ Insurance is pursuing its mission of being a customer-centric company and shows once more how its customers are at the core of its concerns and business decisions,” said SSQ Insurance vice-president of marketing and e-business Annie Lafond.
“The cutting-edge technological improvements made to our Customer Centre and mobile app are certainly going to make the lives of our customers much easier,” added SSQ Insurance vice-president of IT engineering and innovations Éric Benoît.
