Sun Life launches new virtual wellbeing app

New service aims to support group benefits clients

Sun Life launches new virtual wellbeing app

Life & Health

By Lyle Adriano

Sun Life’s Group Benefits business is launching a new Employee Assistance Program (EAP) for its Canadian clients – a platform which brings together health and wellbeing resources under one, convenient mobile app.

Accessible through Lumino Health Virtual Care and available through Sun Life’s workplace benefits plans, the new EAP platform provides plan members with immediate and confidential support. Within minutes, members can download the app and connect to a range of resources and professionals for a variety of needs. It is accessible 24/7, a release said.

Lumino Health Virtual Care is powered by Dialogue, a virtual healthcare and wellness platform. The telecare start-up received major backing from Sun Life, and the insurer is a minor stakeholder.

EAP’s services being offered through Lumino include:

  • Stress & Wellness services including support for depression, anxiety, grief and burnout;
  • Work & Career services including professional development and work-life balance;
  • Legal & Financial services including assisting with debt management and divorce;
  • Family & Relationship services including parenting support, couples coaching, and eldercare navigation.

"Lumino Health Virtual Care EAP is an all-in-one solution to help Canadians get immediate access to support. We want to provide our members with the help they need, when they need it,” said Sun Life Canada senior vice president of group benefits Marie-Chantal Côté.

"EAP services are important to help people navigate life's difficult moments," added Dialogue CEO Cherif Habib. "When people are in need, they're looking to get support as quickly as possible. This virtual tool allows members to get a personalized assessment within minutes and an appointment with a mental health professional within 24 hours."

In addition to the above, plan members will have access to online cognitive behavioural therapy as part of their EAP service. A new “Stress Management and Well-Being” program is also being made available through Lumino Health Virtual Care, which offers mental services such as access to mental health specialists.

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