Vice-president of operations and COO
Park Insurance Agency
Ten years ago, Chelsea Fitzpatrick began an internship in the insurance industry; on her first day, she realized it was the career for her. “There was an emphasis on being an expert and education, the opportunity to speak with people from all walks of life, teamwork, and the promise of digitalization,” she says. “All the different aspects of the job, the unlimited opportunity and career paths – that, and helping a client understand their coverage, is what kept me there.”
In her role as VP of operations and COO at Park Insurance Agency, Fitzpatrick has a heavy focus on digital optimization, something she enjoys due to her love of coding. Building on Park Insurance’s dedication to being an employee-centric company, Fitzpatrick also launched a plan to improve employee satisfaction in 2016. Since then, the company’s overall satisfaction scores have gone from 72% to between 92% and 96%. “Employee empowerment as a priority is absolutely the right choice,” she says. “I am grateful to work with a like-minded leadership team that is dedicated to our culture and making our community a better place.”
