Director of accident benefits, Ontario
Laurel Cutting began her insurance career 30 years ago as an auto claims adjuster. “At the time, I didn’t know much about insurance other than everyone needs it, so there should be ongoing jobs in the market,” she says. “Little did I know how interesting it is, with plenty of opportunity to learn, meet great people and assist customers in their time of need.”
Cutting has always enjoyed mentoring others. In all she does, she strives to identify better ways of working by “embedding a culture of pushing the status quo by creating continuous improvement to drive change. It is always key to do this with fairness being top of mind. I will always listen before saying no.”
Cutting is also passionate about diversity and inclusion and is dedicated to encouraging women in the industry to be their authentic selves and achieve their goals. Outside of her work at RSA Canada, Cutting is an active member of the Insurance Bureau of Canada’s Health Claims for Auto Insurance advisory committee.