Range of Products

Average carrier performance 7.32

Only 10 out of 24 carriers received five-star ratings for their product range this year – better than last year’s six, but still not breaking the 50% threshold. Carriers’ average score in this category was 7.32, down from last year’s 7.65, and brokers’ feedback reflected this so-so result.

The most frequent note in their responses was a desire for more flexibility and a wider range of specialty products. “Would like to see more competitive commercial products,” one respondent said. “They are trying to improve but have a long way to go. It would be prudent to get more broker input,” suggested another.

Many of the comments similarly offered advice or insights rather than harsh criticism or outright praise. “A niche market department would be nice,” said one broker. “With this hard market, they have the products but decline most referrals,” said another, while a third noted that “a range of specialty products would greatly assist retention.”

Some brokers lauded their carriers for having “very good” and “extensive” product ranges; others asked for specific products like cyber, crime, D&O and rental properties. In general, the feedback boiled down to “more is better.”