The City of London Police's Insurance Fraud Enforcement Department (IFED) has carried out a nationwide enforcement operation targeting travel insurance fraud, resulting in three arrests, four voluntary interviews and two cease-and-desist notices.
Officers executed warrants across the country, conducting house searches and interviews under caution as part of a coordinated effort to identify and disrupt opportunistic fraudsters seeking to exploit the travel insurance system.
The operation produced a striking range of outcomes. Among them was a case involving three settled claims totalling £22,000, in which a suspect had alleged multiple bereavements to justify repeated holiday cancellations. Following an interview under caution, the suspect made a full confession and agreed to repay the insurers in full.
Officers arrested a 24-year-old man from Birmingham on suspicion of fraud by false representation after he allegedly faked his own death to support a claim, purporting to have drowned while travelling in Nigeria. A 34-year-old woman from Hertfordshire was separately arrested on the same suspicion after allegedly submitting 37 claims for missed or delayed transport, all now suspected to be fraudulent.
A further result saw a defendant plead guilty to fraud by false representation in relation to a travel insurance claim supported by fabricated Caribbean medical treatment documents, and to money laundering. Sentencing is scheduled for 23 June 2026 at Inner London Crown Court.
"Our work is to protect honest policyholders and the insurance industry," said detective sergeant Oliver Gent from IFED. "This intensification has produced a strong set of results and demonstrated that those who attempt travel insurance fraud will be investigated and held to account. Before you travel, check your cover and always claim honestly, because fraudulent claims will be detected."
The UK travel insurance market recovered strongly post-pandemic, with gross written premiums reaching around £980 million by 2024, driven by hardening rates and growth in annual multi-trip policies. Industry data showed 84% of UK consumers took a holiday in 2025, the highest level recorded since before the pandemic.
According to the ABI, the total number of fraudulent travel insurance claims detected increased by 97% between 2023 and 2024, reaching around 2,020 cases, with the average fraudulent travel claim valued at approximately £3,000.
Analysts have warned that the rise in detected travel fraud is based on a relatively small base number, and that a significant proportion of travel fraud continues to go unreported or undetected.
Meanwhile, the fabricated medical documents at the centre of one guilty plea also reflected a concern that is escalating rapidly across the industry.
Generative AI platforms can now produce convincing fake documents in seconds, presenting an increasingly complex detection challenge for insurers. Admiral, for example, reported a 71% rise in detected fraud in 2025, linking part of that increase to easier access to AI tools capable of altering images and generating documents that never existed.
Aside from that, the fraud problem extends well beyond travel.
The ABI found that UK insurers detected £1.16 billion worth of fraudulent general insurance claims in 2024, a 2% increase on the previous year.
Ultimately, the cost falls on honest policyholders and industry experts estimate the true annual cost of insurance fraud in the UK, including undetected fraud, exceeds £3 billion, adding an estimated £50 to every policyholder's annual premium.
