Claims technology plays a vital role in effectively adjusting commercial property losses. Today, remote inspection and estimation capabilities are more important than ever, given the social distancing requirements of the COVID-19 pandemic and the challenges of accessing policyholders’ facilities in the wake of severe weather events and large-scale natural catastrophes.
In recognition of this, Liberty Mutual Insurance has invested in new technology, infrastructure and processes that have enabled its claims team to work remotely while maintaining the high levels of service and responsiveness needed to assess and manage property claims. In May, the commercial property claims unit rolled out two new technologies that enable claims to be inspected and estimated virtually.
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