Gore Mutual becomes first Canadian insurer to utilize AI-based vehicle damage estimating platform

Gore Mutual becomes first Canadian insurer to utilize AI-based vehicle damage estimating platform | Insurance Business Canada

Gore Mutual becomes first Canadian insurer to utilize AI-based vehicle damage estimating platform

Gore Mutual Insurance Company has rolled out Qapter Estimating– an AI-based vehicle damage estimating platform developed by Solera | Audatex (Canada) – which makes the insurer the first in Canada to use the platform.

Qapter is a browser-agnostic estimating and total loss workflow platform for staff, repair shops, and independent appraisers. It enables stakeholders to perform their jobs more efficiently thanks to an intuitive user interface designed for repair and claims operations.

"Qapter drives huge efficiency gains for our customers already using it around the world," said Solera | Audatex (Canada) vice president of sales Michel Caron. "Those efficiency gains are mostly due to the accuracy of the estimate from quality data. Like other companies using Qapter, we know Gore Mutual and its collision repair partners are keenly focused on and desire both accuracy and efficiency. We are delighted to deliver them both."

"As we continue to evolve our ClaimCare program, the customer has to be at the centre of every decision we make. Qapter has allowed us to quickly and accurately assess the damage and communicate with our network of auto repair shops, brokers, and customers," added Gore Mutual vice president of claims Neil Weir.

Weir also said that Gore Mutual ultimately wants to make the claims process as smooth as possible and get customers back in their vehicles quickly. He noted that Qapter helps make that happen since the data gathered by the platform flows seamlessly into Gore Mutual’s Guidewire Cloud system.

"Qapter has the world's most comprehensive database in the industry," stated Caron. "It's no secret that Gore Mutual has big plans to grow its book of business and Qapter will allow Gore to manage that growth in claims volume for years to come."