CSIO’s Innovation and Emerging Technology (INNOTECH) advisory committee and API working groups continue their progress in streamlining insurance processes by releasing application programming interface (API) standards in JavaScript object notation (JSON) for three additional use cases.
The use cases covered by the newly published standards include the deletion of coverage, policy cancellation, and the creation of the first notice of loss (FNOL) for four lines of business: personal automobile, habitational, individually rated commercial automobile (IRCA), and commercial general liability (CGL).
According to a press release, the JSON API standards for these added use cases allow insurers and vendors to program their systems to better support brokers’ operations.
Coupled with the API security standards released last year, CSIO said this development enables insurers and vendors to program standards in their systems for a full lifecycle of customer policy activities that can be accessed through broker management systems.
The release also discussed the decision to utilize JSON for creating the programmable schemas, stating that it uses the “latest, state-of-the-art technology for API data interchanges” that allows for the efficient transfer of condensed sets of data between systems.
Kathryn Curran, vice president of personal insurance, business platforms at Definity and a member of the INNOTECH advisory committee, highlighted the importance of connectivity in the broker channel.
“The trusted partnerships between brokers and insurers in addition to the strong relationships brokers build with their customers are two of the main reasons the broker channel thrives on connectivity,” said Curran. “The INNOTECH advisory committee and its working groups have made great strides in creating APIs that are taking brokerage connectivity, and the customer experience, to new heights.”
To ensure continued progress, CSIO confirmed that the API technical working group is meeting monthly to expand the inventory of published JSON API Standards available to insurers and vendors for implementation this year.
Upcoming priorities for the working group include finalizing the standards for use cases involving the amendment of payment details and obtaining claims status, according to CSIO.
In April, CSIO released JSON API standards to facilitate real-time quote and bind capabilities for personal automobile, habitational, individually rated commercial automobile (IRCA), and commercial general liability (CGL).
Prior to that, the organization also issued business requirements to quote and bind the hospitality industry, marking the fifth sector to be streamlined by its commercial lines (CL) working group.
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