Western Financial Group has announced that, as part of its effort to keep both employees and customers protected amid the coronavirus outbreak, it has adapted its business model.

One of the changes the insurance company has instituted is that it has halted all walk-in business at all its retail locations across Canada.

“Taking this action now will protect our branch teams and customers, while reducing the likelihood of rolling closures across our network. Our goal is to continue to provide working spaces where our people can feel confident and comfortable,” said Western Financial Group president and CEO Kenny Nicholls.

Nicholls added that the company is using technology and its systems to meet the needs of customers, while keeping employees safe.

“Our support teams are working remotely and connecting over conference calls and emails ensuring that our frontline team members have the information, tools, and resources to meet the needs of our customers,” the chief executive explained.

Nicholls has encouraged customers to use the company’s online forms to submit service requests and new business quotes; as well as call and/or email their local branch if they have any inquiries. Western Financial’s website and branch door signs have been updated to recommend the above options to customers.

Western Financial has also updated its employee policies by expanding employee sick day allowance.

“To support our people by taking a firm stance on wellness, Western has increased the number of sick days we offer all employees until further notice,” remarked Nicholls. “Our people may take sick days for themselves or members of their household. Our goal is to ensure that our people feel like they have the support they need from Western to make the right choices for themselves and their families, as well as for our colleagues, customers, and community.”

In a release, Western Financial said that it will continue to follow the guidance of health organizations during this situation.