Sun Life creates new chief client and innovation officer role

Sun Life creates new chief client and innovation officer role | Insurance Business Canada

Sun Life creates new chief client and innovation officer role

Sun Life has announced that it has named Chris Wei as executive vice president and chief client and innovation officer (CCIO) – a newly created role.

As CCIO, Wei will be responsible for leading Sun Life’s commitment to “client experience excellence,” a release said. The company’s chief sustainability officer, chief marketing officer, and head of corporate communications will all report to Wei. In addition, he will help identify and cultivate solutions focused on achieving the company’s purpose, which includes the creation of “measurable targets” to help Sun Life’s clients attain lifetime financial security.

Wei, who will be based in Singapore,  will report directly to Sun Life president and CEO Kevin Strain.

"We're excited to welcome Chris to Sun Life," commented Kevin Strain. "Chris brings tremendous international experience, leadership and a depth of industry knowledge to Sun Life. His experience in business transformation initiatives and product and channel development will play a pivotal role in driving growth and bringing our Client Impact strategy to life. His expertise in insurance, wealth management and banking will be a valued asset for our team."

"It is my honour to join Sun Life in this newly created role. Sun Life is a highly successful group, with a respected brand and disciplined businesses in Canada, USA and Asia,” said Wei. “I look forward to working closely with Kevin and the Executive team as we support the lives of millions of Clients and deliver on our purpose in helping them achieve lifetime financial security and healthier lives, whilst delivering long-term value for our shareholders."

Wei has experience working with several well-known financial service brands in London, Hong Kong, Singapore, and Canada. Originally from Toronto, he has a Bachelor of Science degree from the University of Toronto with a specialization in actuarial Science. He is also an Associate of the Casualty Actuarial Society (ACAS) and a member of the American Academy of Actuaries (MAAA).

Read more: Sun Life reports mixed-bag of financial results in Q2

For the second quarter of 2022, Sun Life’s results were a mixed bag, posting net income of US$758 million for the period – a 13% year-over-year decrease – but reporting an increase in total insurance sales in the quarter, from US$710 million in Q2 2021 to US$736 million in Q2 2022.