Sentry Insurance boosts functionality of workers’ comp claims program

Sentry Insurance boosts functionality of workers’ comp claims program | Insurance Business

Sentry Insurance boosts functionality of workers’ comp claims program

Sentry Insurance has enhanced the breadth and functionality of its in-house workers’ compensation claims analytics program.

The expanded program now uses predictive analytics to help the company’s claims staff immediately evaluate claims data. It assesses both structured and unstructured data, from first notice of loss throughout the lifecycle of the claim. The program can also provide staff key information that could be shared with clients – employers and their employees –and could lead to savings (i.e. reduced claims costs and treatment expenses, more efficient claims resolutions, improved return-to-work timelines).

“With this technology, our claims professionals will be able to instantly recognize key relationships between dozens of variables involved in each workers’ compensation claim,” explained Sentry Insurance chief claims officer Michele Dufresne in a statement.

Dufresne added that the insight provided by the improved claims analytics program will be invaluable throughout the period of the claim, especially when it comes to managing severe claims.

While the enhanced program does most of the heavy lifting when it comes to sorting and interpreting claims data, Dufresne said that Sentry still believes the human element provided by its claims staff is an integral part of the process.

“The way we put the two together in this program enhances our ability to achieve the best possible outcomes for all involved,” Dufresne said.