Times are changing at Canada’s oldest property and casualty insurer. At the start of July, Andy Taylor (pictured) officially started his new role as CEO of Gore Mutual Insurance Company – and he’s entered centre stage with a bang.
The new boss, who’s been with Gore Mutual for 15 years and was previously the organization’s chief financial officer, has promised to deliver a “bold” new strategy that will “radically transform” the 181-year-old insurance firm. His plans to build Gore Mutual into a purpose-driven, digitally-led national insurer are in line with the firm’s ‘Next Horizon’ strategy, which was announced earlier this year following extensive research into the future macroeconomic and societal landscape of both Canada and the world.
“Our new strategy is bold and will radically transform our business at a magnitude and scale that this company has never experienced before,” said Taylor. “Ultimately, our transformation journey will take Gore Mutual from a mid-size, regional carrier to a national scale insurer underpinned by world class technology and operations in just a few short years.”
Over the next two years, Taylor’s goals for Gore Mutual include: creating best-in-class digital broker and customer connectivity; dramatically improving workflows, underwriting capabilities, pricing sophistication; and delivering an industry-leading claims experience. The initial stages of Gore Mutual’s transformation will be launched in the coming months with the help of an entirely new senior executive team, which was announced in March.
“We’re completely transforming our operating model and modernizing every piece of our technology to deliver a world class, high-performance business anchored in broker distribution,” Taylor commented. “Embedded in the foundations of our identity and everything we do will be purpose and social good. Giving is in our DNA and Gore Mutual has a long history of stepping to the plate in times of adversity and national emergency.”