Aviva Canada creates Google Home app

New app allows customers to connect to a broker through a hands-free platform

Aviva Canada creates Google Home app


By Lyle Adriano

Aviva, in collaboration with insurance automation solutions developer ProNavigator, has created a broker-branded app for Google Assistant, the AI for Google’s Home platform.

With the app, customers will now have the option to connect to a broker via Google’s hands-free smart speakers such as the Home Mini and Home Max.

“In working with ProNavigator to develop the app, one of the must-have fundamentals was to make this for multiple markets so brokers are able to interact with their customers who prefer a voice command experience,” said Aviva Canada executive director, digital brokers Tom Reid.

Reid noted that the app is still “in the test and learn phase,” but said that Aviva is excited to see how broker partners would receive the new technology.

The app’s functions include:

  • Answers to frequently-asked-questions

  • Instant auto quotes (Ontario only)

“With consumers valuing speed and convenience, we are seeing the rise of voice as the next search engine,” said ProNavigator CEO and founder Joseph D’Souza. “In our collaboration with Aviva, technology and innovation have come together to improve and simplify the lives of customers and this has been our aim behind everything we do.”

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