Selling insurance to customers is a big part of brokers’ work, but providing great customer service also means offering a helping hand during tough situations, when homes, cars, or businesses get damaged.
That’s why the London-headquartered brokerage McConville Omni recently made the investment in an in-house claims specialist and wants other brokerages to learn about the benefits of having someone under the same roof as brokers who’s dedicated to handling claims.
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