Elite Women 2021


This year’s IBA Elite Women are on top of the world. Whether setting sales records, landing seats in the C suite or mentoring other women to excel, they have distinguished themselves in a business long regarded as employing an abundance of old men.

In 2021, after a whirlwind of a year, things are still changing. Over the next few years, approximately 400,000 employees are set to retire from the insurance industry, according to the US Bureau of Labor Statistics, freeing up opportunities for young women to take on leadership positions.

But at the same time, the pandemic has forced 2.3 million women from the general workforce, according to the National Women’s Law Center, pushing women’s labor participation rate to a low not seen since the late ’80s. Due in large part to a lack of childcare options, women have been forced to leave the workforce – according to Accenture, nearly a third of women in the insurance industry left their jobs during the pandemic. If they don’t return, McKinsey & Company estimates it could set women’s equality back by six years.

From ‘the only’ to one of many
Despite the current ebb in the labor market, the past year’s social justice protests have brought the importance of diversity, equity and inclusion (DE&I) to the forefront of the corporate zeitgeist.

“Recent events have caused an awakening around the industry,” says Rebekah Ratliff, founder and president of Capital City Mediations and one of this year’s Elite Women. “Companies are actively deploying DE&I initiatives to break down some of the infrastructure that has enabled inequity practices, making a positive impact on the increase of diverse talent in the industry.”

When Ratliff began her career in insurance claims, she was the only African American woman in the office. Very few people looked like her, she says – let alone those in leadership positions.

“I learned to stay out of my comfort zone, to do my work and never stop learning,” Ratliff says. “I moved through my 25-year career, never turning down the opportunity to learn more. Now that the pieces of my career puzzle have come together, I see that my intentionality paid off, literally.”

Today, the lack of diversity in the insurance industry mirrors other industries due to systemic racism and majority privilege, Ratliff says, noting that structural racism and gender bias have delayed the advancement of women and people of color in the industry.

For young women just beginning their insurance careers, Ratliff encourages them to seek out mentors and work with integrity to build mutually beneficial relationships inside and outside the industry. To create a more inclusive industry for women, Ratliff says it’s important to embrace, implement and execute on what she refers to as “the three ships”: mentorship, sponsorship and allyship.

“Women in the industry need to be more intentional about building together and focus on empowering the next generation,” she says. “Ally is a noun in the dictionary, but when put into practice, ally is a verb.”

Let us all rise
That sentiment resonates with Brigitte Egbert, the executive vice president and co-managing partner of Monarch Insurance Services, an Acrisure Agency Partner, and a 2021 IBA Top Producer.

“Over the course of the last year, I, in collaboration with the Monarch leadership team, helped the agency grow top-line revenue by over 10% while simultaneously expanding profit margin by 5%, increasing earnings of nearly 30%,” Egbert says. She did this while managing a portfolio of Hawaii’s top financial and educational institutions, real estate owners/developers, social service agencies, auto dealerships, professional employer organizations, condo associations, restaurant owners, and other businesses.

Along the way, Egbert has realized the importance of setting and, where possible, surpassing goals.

“I encourage those around me to set goals without a ceiling, ask confidants to hold them accountable, seek constructive feedback, continue asking questions and to share ideas often,” she says. “I learned the value of team play as a child when my mother pushed me into competitive sports at age 8. I quickly developed a love of pushing myself to be my very best and being a strong, integral member of the team, both professionally and personally. I strive to perform at a level of excellence consistently, with particular focus in difficult/stressful scenarios. I believe I am at my best when I’m at the crux of any challenge. That said, I believe in constantly developing and challenging myself through learning and mentorship and credit much of my success to the formidable mentors I have had the privilege of working with along the way.”

Egbert acknowledges that today’s insurance professionals – both women and men – have many challenges to confront, from the pandemic to the hard market.

“Another critical challenge facing the insurance industry today is the age within our industry,” she says. “We have a massive opportunity to engage the next generations and transition our intellectual and institutional capital over the next several years.”

In the meantime, Egbert believes there are some things the industry could do to make it more inclusive for women, including clarifying people’s perceptions of one another, encouraging collaboration among men and women, and encouraging women to support other women. She also believes the industry needs to do more to get the media, markets and brokers to recognize the issues facing women and seek ways to sponsor and recognize talent.

On that note, Egbert says she trusts in the power of vulnerability to endear people to one another and empower them so they don’t feel alone. Women should share their knowledge and experience with others, she says, and women, especially young ones, should ask other women for help.

“Women can do so much for each other by mentoring and sharing their knowledge as we advance together to a brighter future,” she says. “To paraphrase a familiar quote, when a woman rises up in glory, her energy is magnetic, and her sense of possibility is contagious. Let us all rise!”

Elite Women 2021

  • Bain Head
    Executive vice president, CAC Specialty
  • Bonnie Boone
    Executive vice president, Gallagher
  • Brigitte Spencer
    Director, customer service center (sales) and personal lines operations, The Hanover Insurance Group
  • Candace Rhea
    Executive team lead, The Hartford
  • Celia Santana
    President, Personal Risk Management Solutions
  • Chaya Cooperberg
    EVP, chief people & communications officer, AmTrust Financial
  • Cheri Amaro
    Chief operating officer, The Liberty Company Insurance Brokers
  • Christine Chandler Tillett
    Risk management and human resources manager, Charles Dunn Company
  • Christy Kaufman
    Head of strategy, governance and compliance, American Family Ventures
  • Cyndi Doragh
    Senior executive, Iron Ridge Insurance Services
  • Dale Sharpe Jenkins
    Agency principal and founder, The Jenkins Agency
  • Denise Perlman
    Executive vice president, business insurance & national partnerships, Marsh & McLennan Agency
  • Heather McMahon
    Vice president and claims manager II, Erie Insurance
  • Jane Hahn
    Managing director, Beecher Carlson
  • Jennifer Guidry
    Small commercial book consolidation underwriting director, The Hartford
  • Julia Sauceda
    Senior vice president, RT Specialty
  • Kari Dybdahl Kohal
    President, American Risk Management Resources Network
  • Karin Venegas
    Managing director – business insurance, Higginbotham
  • Katherine Richardson
    EVP, chief human resources officer, PURE Insurance
  • Kerri Hamm
    Executive vice president, client executiveMunich Reinsurance America
  • Kim Beach
    Founder and CEO, InsureWomen
  • Kimi Barnes
    Managing director – excess casualty, Travelers
  • Kristin Kraeger
    Managing director, Aon
  • Laura Foggan
    Partner, Crowell & Moring
  • Lianna Kinard
    Vice president of marketing, The Buckner Company
  • Lorrie Baldevia
    Agency COO Assured, Partners
  • Madelyn Flannagan
    Vice president of agent development,research and education, Independent Insurance Agents and Brokers of America
  • Margaret N. Redd
    Executive director, National African American Insurance Association
  • Meg McKeen
    Founder and chief confidence builder, Adjunct Advisors
  • Montrae Williams
    Head of P&C claims sales and service, The Hartford
  • Ngozi Nnaji
    Founder, Ako Brokerage Services
  • Nicole Gunderson
    Managing director, Global Insurance Accelerator
  • Pamela Humphrey
    Senior vice president, Chubb
  • Ranjini Pillay
    Vice president, credit & structured products group, Crum & Forster
  • Rebekah Ratliff
    Founder/president, Capital City Mediations
  • Sha’Ron James
    Partner – government and regulatory team, Berger Singerman
  • Shannon Groeber
    Executive vice president, CFC Underwriting
  • Susan Comparato
    Senior vice president of US operations,Argo Group
  • Sylvia Ornelas
    Associate vice president; director, personal insurance, Burns & Wilcox
  • Teresa Cazares
    Managing director, Beecher Carlson
  • Terry-Dawn Thomas
    Managing attorney, Zurich
  • Tiara Morris
    Executive underwriter, Chubb
  • Tina Anderson
    Market head of community activation, Aetna, a CVS Company
  • Valorie Owens
    Vice president of business development, Sayata Labs


In February, IBA put out a call for nominations for this year’s Elite Women list. Nominators were asked to provide details of their nominee’s achievements and initiatives over the past 12 months, including specific examples of their professional accomplishments and contributions to the industry as a whole.

To select the winners, the IBA team relied on the help of an independent and esteemed panel of judges that included Myrna Chao, Willis Towers Watson; Rebekah Ratliff, Capital City Mediations/JAMS; Whitnee Dillard, Independent Insurance Agents and Brokers of America; Lauren C. Young, Travelers; and Pam Humphrey, Chubb.

The judges and the IBA team reviewed all nominations, examining how each individual had made a meaningful contribution to the industry, to whittle down the list to the final 64 Elite Women. To avoid conflicts of interest, self-voting and voting for relatives was prohibited.